Our Warranty.
Your Confidence.
RPM Offers a 1 Year Warranty on all its products. Every product we design, develop and source is built to perform in Australia’s toughest conditions.
We stand behind our gear with a warranty that’s honest, straightforward and built around you.
We understand you’ve spent your hard-earned money on our product, and we’re committed to making it right.
All warranty periods start from the original date of purchase. All warranty claims are made in line with both your and our legal requirements as determined by the ACCC
What's Covered
- Manufacturing defects in materials and workmanship
- Structural failure under normal, intended use
- Faulty components supplied with the product
- Premature wear caused by production faults
What's Not Covered
- Damage from misuse, neglect, accident or modification
- Normal wear and tear from regular use
- Damage caused by unauthorised repairs
- Cosmetic damage that does not affect performance
How To Make A Claim
Contact Retailer
01
Call or visit the retailer you purchased the product from. Most of our retailers are independent so you will need to contact where you purchased the item.
Provide Proof
02
You will need to provide proof to the retailer that you purchased the item. Some retailers can help you with this via their Point-of-Sale System.
Retailer Connection
03
We have a great relationship with our retailers so they will be in touch with us ASAP.
Warranty Decision
04
Based on the information the retailer provides us we will make a decision to have the product returned to us for inspection or replace it.
Product Return
05
We have a back to base warranty so depending on where you are it may take a day or more than a week to get to us. It is a big country so please be patient.
Product Inspection
06
We will inspect the product within 2 business days, where possible, and determine if the product can be repaired or if it needs to be replaced or a refund offered.
Communication
07
Most communication will be through the retailer, but from time to time, we may contact you directly to discuss your product.