Privacy Policy – RPM Innovations Pty Ltd
Effective Date: 1 May 2026
RPM Innovations Pty Ltd (ABN 92 124 765 779) (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
1. What is Personal Information?
“Personal information” means information or an opinion about an identified individual, or an individual who is reasonably identifiable.
2. What Information We Collect
We may collect and hold the following types of personal information:
Name
Email address
Phone number
Business name and address
Shipping and billing details
Purchase history
IP address and website usage data
Any other information you provide to us directly
3. How We Collect Personal Information
We collect personal information in a number of ways, including:
When you fill out forms on our website
When you place an order or make an enquiry
When you subscribe to emails or marketing
Through cookies and analytics tools
From third parties (e.g. retailers, distributors, or service providers)
4. Why We Collect Personal Information
We collect, hold and use your personal information for purposes including:
Processing orders and supplying products
Communicating with customers and retailers
Providing customer support
Marketing and promotional communications
Improving our website, products and services
Complying with legal obligations
5. Disclosure of Personal Information
We may disclose your personal information to:
Retail partners and distributors
Payment processors and logistics providers
IT service providers (e.g. hosting, CRM, email platforms)
Professional advisors (e.g. accountants, lawyers)
Government authorities where required by law
6. Overseas Disclosure
Some of our service providers may be located overseas (e.g. cloud storage or email systems).
Where this occurs, we take reasonable steps to ensure those providers comply with Australian privacy laws.
7. Cookies and Website Tracking
Our website may use cookies and similar technologies to:
Improve user experience
Analyse website traffic
Support marketing activities
You can disable cookies through your browser settings, though this may affect website functionality.
8. Data Security
We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure.
This includes:
Secure servers and systems
Restricted access to personal data
Regular system monitoring
9. Access and Correction
You have the right to:
Request access to personal information we hold about you
Request corrections if the information is inaccurate or outdated
To do so, please contact us using the details below.
10. Complaints
If you believe we have breached your privacy, you can contact us using the details below.
We will investigate and respond within a reasonable timeframe.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
11. Marketing Communications
We may send you marketing communications where you have consented or where permitted by law.
You can opt out at any time by:
Clicking “unsubscribe” in emails
Contacting us directly
12. Third-Party Links
Our website may contain links to third-party websites.
We are not responsible for the privacy practices of those websites.
13. Changes to This Policy
We may update this Privacy Policy from time to time.
The latest version will always be available on our website.
14. Contact Us
RPM Innovations Pty Ltd
PO Box 416, Carina QLD 4152
Australia